Job description

Inbound Tour Coordinator– Japanese Speaker

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tour groups from Japan to Europe, more recently expanding into incoming tours from Asia to Europe, as well as providing wholesale hotel accommodation and related online products.

About the Department

UK/Ireland Operations supports the coordination of group tours, on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours and coach trips.

Job Purpose

To ensure all itineraries are correct and that all the agreed arrangements and services are in place before arrival, to deliver a high level of customer service.

Main Responsibilities

• Liaising with external suppliers including tour guides, restaurants, visitor attractions and coach services, prior to group arrivals to ensure everything is correct.
• Once the group has arrived, make adjustments to itineraries where necessary and ensure that client and /or supplier is informed of any changes.
• Work together with other Inbound colleagues to provide support as required, especially during the high season when we have most of our trips booked.
• Manage complex requests and mediate between supplier and Tour Group.

Job Ref
UK/IE 0108

Department
UK/IE Operations

Location
London

Type of Employment
PERMANENT