Job description

Ad Hoc Tours Assistant Manager

About the Company

In over five decades of business MIKI Travel have grown to become one of the most influential Travel Wholesalers in the global market. With over 40 offices worldwide, we are proud to offer a vast portfolio of travel products covering 173 countries worldwide.

As a Business to Business travel provider, our product diversity ranges from vast numbers of individual tours to large group series as well as ad-hoc group tours, covering hotels, restaurants and coaches. We provide the highest quality of travel services aiming to innovate and inspire.

Miki Travel are looking for people with a genuine interest in pursuing a career within the travel industry. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience and skills.

About the Department

The department oversees the confirmation of all tailor-made hotel group and high-profile bookings in Europe within deadline, as well as the smooth handling of all hotel-related matters for the duration of each trip.

About the Role

We are currently recruiting for an Assistant Manager to join our busy Ad Hoc Hotel Reservations team supporting our sales agents across Asia and to provide positive, solution-focused and flexible team leadership, while ensuring delivery of organisational objectives.

Main Responsibilities

• Communicate effectively with the Asian offices, European offices and suppliers via different means (telephone, emails and internal computer system)
• Monitoring and ensuring reservations are confirmed efficiently and accurately within the given deadline
• Support the team during book outs and complaints processes and take over when necessary
• Ensure correct handling for VIP bookings
• Monitor and control staff performance to minimise errors creating potential loss
• Provide advice within the established guidelines
• Ensure policies are implemented and updated as necessary
• Training and mentoring team members
• Team leader providing support and motivation to the staff
• Identify and analyse areas of need and provide suitable solutions if possible
• Monitor daily work and assign support where necessary
• Maintaining computerised databases to ensure workflow is complete
• Data gathering and review
• Deputise for other managers when necessary

Job Ref
ADH 0102

Department
AD HOC

Location
London

Type of Employment
PERMANENT