Group Operations Assistant - 6 month contract

Job Ref

ASO0202

Department

Asia Groups

Location

London

Type of Employment

Permanent

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Job description

Group Operations Assistant -  6 month contract

In over five decades of business MIKI Travel have grown to become one of the most influential Travel Wholesaler’s in the global market. With over 40 offices worldwide, we are proud to offer a vast portfolio of travel products covering 173 countries worldwide.

As a Business to Business travel provider, our product diversity ranges from vast numbers of individual tours to large group series as well as ad-hoc group tours, covering hotels, restaurants and coaches. We provide the highest quality of travel services aiming to innovate and inspire.

Miki Travel are looking for people with a genuine interest in pursuing a career within the travel industry. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience and skills.

About the Department.

The Asia Series Department handles the entire hotel booking process, to organise the tours. This involves liaising with our sales offices in Japan and Asia, who receive requests for hotel accommodation and tours from travel agents. We handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints.

The role is designed mainly on visa duties to liaise with our office in Asia but also ensure that all hotel amendments, reconfirmation requests and any rates are correct and up to date on our in-house computer system.

Main Responsibilities

  • To contact hotels (by email/fax/phone) to advise rooming lists
  • Visa duties such as chasing hotels for visa letters
  • Creating visa letters
  • Administrating the visa chart efficiently
  • Obtaining replies from hotels regarding amendments based on our sales offices request
  • General administrative duties

Skills and Experience

Relevant Skills/Characteristics

  • Superb interpersonal and communication skills
  • Professional telephone manner
  • Ability to work under pressure and meet tight deadlines
  • Confident to work without supervision
  • Work effectively with a diverse team

Required Experience/Knowledge

Essential

  • Experience working in the travel industry or similar
  • Fluent spoken and written communication skills in English
  • Fluent spoken and written French
  • Sound knowledge of MS office applications

Desirable

  • Travel industry background
  • Good Geographical knowledge
  • Flexibility to adapt to the varying requirements of the role

What we offer;

As well as offering a friendly, multicultural environment, our benefits include;

  • Riverside offices in the City of London with great transport links
  • Free Gym and Swimming Pool on site
  • Digital GP service and free eye tests
  • Pension, life assurance
  • Paid day off on your birthday

Sounds good? Why not submit your CV?