Job description

Group Reservations Agent - French/German speaker

In over five decades of business MIKI Travel have grown to become one of the most influential Travel Wholesaler’s in the global market. With over 40 offices worldwide, we are proud to offer a vast portfolio of travel products covering 173 countries worldwide.

As a Business to Business travel provider, our product diversity ranges from vast numbers of individual tours to large group series as well as ad-hoc group tours, covering hotels, restaurants and coaches. We provide the highest quality of travel services aiming to innovate and inspire.

Miki Travel are looking for people with a genuine interest in pursuing a career within the travel industry. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience and skills.

About the Department

The Japan Series Department handles Groups coming from Japan travelling around Europe, with same itineraries and different departures spread over a certain period of time. The Department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed. 

Job Purpose

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

Based on hotel requests received on a daily basis from our sales offices in Japan, Hong Kong and London you would have to be able to prioritise the workload according to deadlines, arrival dates etc.

In Addition, You are expected to carry out the following duties:

• Contacting hotels by phone, email or fax in order to discuss present and future reservations
• Select appropriate contracts and non-contracted hotels according to sales requirements
• Process bookings and inputting details/rates using Miki in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• General admin tasks
• Dispute handling
• Process deposits/refunds
• Negotiate book outs, compensations and cancellation charges when needed
• Prioritise workload according to deadlines

Skills and Experience

Relevant Skills/Characteristics

• Capable of handling high volume in a timely manner with accuracy
• Ability to work under pressure
• Professional and efficient telephone manner
• Ability to Multitask
• Superb interpersonal skills
• Demonstrate team working
• Loyalty and commitment when independently working
• Outstanding time management and organisation skills
• Preferred negotiation, customer service and problem solving abilities
• Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

• Excellent spoken and written communication skills in English
• Fluent in German, French or Italian language

Desirable

• Experience of Hotel Reservations systems
• Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered
• Sound knowledge of MS office applications

What we offer;

As well as offering a friendly, multicultural environment, our benefits include;

• Riverside offices in the City of London with great transport links
• Free Gym and Swimming Pool on site
• Digital GP service and free eye tests
• Pension, life assurance
• Paid day off on your birthday

Date Posted

02 January 2020

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