Job description

Inbound Special Interest Tour Coordinator - Japanese Speaker

In over five decades of business MIKI Travel have grown to become one of the most influential Global Travel Wholesaler’s in the market. With over 40 offices worldwide, we are proud to offer a vast portfolio of travel products covering 173 countries across the globe.

As a B2B travel product provider, our business diversity ranges from individual tours to large group series as well as ad-hoc group tours. Covering hotels, restaurants and coaches, we provide the highest quality of travel services aiming to innovate and inspire.

Miki Travel are looking for people with a genuine interest in pursuing a career within the travel industry. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience and skills.

About the Department

UK/Ireland Operations supports the coordination of group tours, on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours and coach trips.

 Job Purpose

Working as part of operations team with responsibility for bookings, coordination of tours, investigating & sourcing new tour ideas and liaising with organisations within UK, Ireland & Benelux for Inbound tours. To ensure all itineraries are correct and that all the agreed arrangements and services are in place before arrival, to deliver a high level of customer service.

Main Responsibilities

• Liaising with external suppliers including tour guides, restaurants, visitor attractions and coach services, prior to group arrivals to ensure everything is correct.
• Dealing with initial enquiries to new supplier checks
• Booking attractions in UK, Ireland and Benelux
• Booking Tour Guides for the South East Asia market.
• Work together with other Inbound colleagues to provide support as required, especially during the high season when we have most of our trips booked.
• Manage complex requests and mediate between supplier and Tour Group.

Skills and Experience

Relevant Skills/Characteristics

• Ability to work efficiently in a fast paced, multicultural environment.
• Proven experience of managing a high volume of work and meeting deadlines
• Professional and efficient telephone manner
• Excellent organisational skills
• Proactive problem solving
• Flexibility to adapt to varying customer requirements

Required Experience/Knowledge:

Essential

• Excellent spoken and written communication skills in English and Japanese
• Ability to prioritise workload
• Excellent Organisational skills
• Adaptability and ability to work under pressure

Desirable

• Quick learner and team player
• Sound knowledge of MS Office
• Work experience within the travel industry
• Korean language skills would be an advantage
• Good geographical knowledge of UK,  Ireland and Benelux region

What we offer;

As well as offering a lively, multicultural environment, our benefits include

• Continuous training to help you reach your full potential
• Riverside offices in the City of London with great transport links
• Free Gym and Swimming Pool on site
• Digital GP service and free Eye Tests
• Pension, Life Assurance etc.
• Paid day off on your birthday

Date Posted

24 December 2019

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