Customer Service Coordinator - Korean Speaker

Job Ref

DMB 01/12


UK/IE Operations



Type of Employment


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Job description

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tour groups from Asia to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.


About the Department

UK/IE Operations supports the coordination of group tours on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours and coach trips etc.


Job Purpose

To provide tour co-ordination support for our new excursion service, JOI BUS, which offers a network of circular coach routes, across Europe, with several joining points for Korean groups. 
To provide location-specific support on local destination services such as restaurants, and visitor attractions, to a high level of customer service.


Main Responsibilities

  • Responsible for delivering a high level of customer care to JOI BUS incoming passengers using the JOI BUS app.

  • Respond promptly to all JOI BUS passenger queries in Korean/English

  • Maintain schedules for Inbound Coach Operations, meal arrangement, supplementary trips and guided tours etc.

  • Some shift work will be required to provide cover during the week and weekend, on a rota basis.




Skills and Experience

Relevant Skills/Characteristics

  • Ability to work efficiently in a fast paced, multicultural environment.

  • Experience of managing a high volume of work, during our busy periods when we have a large number of visitors.

  • Professional and efficient telephone manner

  • Excellent organisational skills

  • Proactive problem solving

  • Experienced in working to deadlines


  • Fluent in English and Korean language

  • Good geographical knowledge of Europe

  • Excellent spoken and written communication skills in English and Korean

  • Ability to prioritise workload



  • Chinese or Japanese language skills are an advantage

  • Quick learner and team player

  • Sound knowledge of MS Office

  • Work experience within the travel industry



With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Sounds good? Why not submit your CV?