Job description

Reservation Agent Assistant

In over five decades of business MIKI Travel have grown to become one of the most influential Travel Wholesaler’s in the global market. With over 40 offices worldwide, we are proud to offer a vast portfolio of travel products covering 173 countries worldwide.

As a Business to Business travel provider, our product diversity ranges from vast numbers of individual tours to large group series as well as ad-hoc group tours, covering hotels, restaurants and coaches. We provide the highest quality of travel services aiming to innovate and inspire.

Miki Travel are looking for people with a genuine interest in pursuing a career within the travel industry. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience and skills.

About the Department

The Ad-Hoc Department handles many different kinds of Groups from Japan/Asia travelling around Europe. Each request is 'unique', with a different itinerary, purpose, and size. The department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed.

Job Purpose

We are currently seeking to recruit a Reservation Agent Assistant within our Ad hoc department to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

You would be responsible for delivering a high level of service to the group’s sales team based in China, South East Asia and Japan confirming ad hoc/tailor made group bookings within deadline, ensuring daily priorities as defined by the supervisor or manager are cleared each day. 

• Research and contacting hotels of a defined area by phone, email or fax, checking availability, rates and conditions to make reservations.
• Process bookings and inputting details/rates using Miki in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Prioritise hotels with partner agreement and group allocation, and dealing with amendments
• Occasionally expected to negotiate overbooking situations, compensations and cancellation charges (depend on circumstances)

Skills and Experience

Skills and Experience

Essential

• Fluency in English (spoken and written) is essential with a second European language preferable
• Ability to work under pressure and in a multi-cultural environment
• Ability to prioritise the workload and meet deadlines
• Proactive and problem solving
• Exceptional organisational skills

Desirable                    

• Proven ability to negotiate 
• Ability to work on their own or as part of a team 
• Friendly and efficient telephone manner 
• Good team player
• Enthusiastic person with a "can do" attitude.

What we offer:

As well as offering a friendly, multicultural environment, our benefits include;

• Riverside offices in the City of London with great transport links
• Free Gym and Swimming Pool on site
• Digital GP service and free eye tests
• Pension, life assurance
• Paid day off on your birthday

Date Posted

10 December 2019

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