Job description

Group Reservation Agent

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

The Japan Series Department handles Groups coming from Japan travelling around Europe, with same itineraries and different departures spread over a certain period of time. The Department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed. 

Job Purpose

We are currently seeking to recruit a Group Reservation Agent within our Hotel Division to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

Based on hotel requests received on a daily basis from our sales offices in Japan, Hong Kong and London you would have to be able to prioritise the workload according to deadlines, arrival dates etc.

In Addition, You are expected to carry out the following duties:

• Contacting hotels by phone, email or fax in order to discuss present and future reservations
• Select appropriate contracts and non-contracted hotels according to sales requirements
• Process bookings and inputting details/rates using Miki in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• General admin tasks
• Dispute handling
• Process deposits/refunds
• Negotiate book outs, compensations and cancellation charges when needed
• Prioritise workload according to deadlines

Skills and Experience

Relevant Skills/Characteristics

• Capable of handling high volume in a timely manner with accuracy
• Ability to work under pressure
• Professional and efficient telephone manner
• Ability to Multitask
• Superb interpersonal skills
• Demonstrate team working
• Loyalty and commitment when independently working
• Outstanding time management and organisation skills
• Preferred negotiation, customer service and problem solving abilities
• Positive attitude towards change and great adaptability

Required Experience/Knowledge

Essential

• Excellent spoken and written communication skills in English
• Fluent in German/Italian
• Sound knowledge of MS office applications
• Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

Date Posted

09 October 2019

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