Group Reservations Assistant AdHoc - Eastern European Language

Job Ref

ADH 01/10





Type of Employment


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Job description

Reservation Agent

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tourists from Japan to Europe, more recently expanding into incoming tours from South East Asia to Europe, and the provision of wholesale hotel accommodation and related online products.

About the Department

The Ad-Hoc Department handles many different kinds of Groups from Japan/Asia travelling around Europe. Each request is 'unique', with a different itinerary, purpose, and size. The department handles the whole booking process and each staff has own areas of responsibilities as well as supporting the rest of the Team as and when needed.

Job Purpose

We are currently seeking to recruit a Group Reservation Agent within our Ad hoc department to be responsible for our group hotel reservations in various parts of Europe.

Main Responsibilities

You would be responsible for delivering a high level of service to the group’s sales team based in China, South East Asia and Japan confirming ad hoc/tailor made group bookings within deadline, ensuring daily priorities as defined by the supervisor or manager are cleared each day. 

  • Research and contacting hotels of a defined area by phone, email or fax, checking availability, rates and conditions to make reservations.
  • Process bookings and inputting details/rates using Miki in house system
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Prioritise hotels with partner agreement and group allocation, and dealing with amendments
  • Occasionally expected to negotiate overbooking situations, compensations and cancellation charges (depend on circumstances)

Skills and Experience

Relevant Skills/Characteristics

  • Ability to work in a very fast paced environment efficiently
  • Ability to work under pressure in a multicultural environment
  • Professional and efficient telephone manner
  • Ability to work on your own or as part of a team
  • Strong analytical and organisational skills
  • Proactive problem solving
  • Proven ability to negotiate
  • Prioritise workload according to deadlines

Required Experience/Knowledge


  • Fluent in any Eastern European language
  • Excellent spoken and written communication skills in English
  • Sound knowledge of MS office applications
  • Previous experience within travel/hospitality industry


  • Previous experience within Hotel Group/FIT/Operations/Reservations

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 



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