Job description
AX 2009 User Support Analyst
In over five decades of business MIKI Travel have grown to become one of the most influential Global Wholesaler’s. With offices in over 36 countries around the world we offer a complete travel product. Our business diversity ranges from vast numbers of individual tours (FIT), large group series, Ad-hoc group tours and covers restaurants, coaches and sightseeing products. We aim to deliver outstanding customer service and satisfaction through continuous innovation, development and investment in systems and technology.
About the Department
The IT Department’s role is to provide IT Systems Support, maintenance, application development and guidance for local IT matters.
Job Purpose
To enhance, support and maintain our Financial Systems whilst providing full support to Finance Team end users.
Main Responsibilities
- Will be involved in maintaining and supporting Dynamics AX 2009.
- End user support – analyse user reported issues, keeping the Helpdesk ticket to a minimum number.
- Provide functional consultancy
- Write Specification and code
- Support the Infrastructure team on architecture development
- Liaise with users to understand reported issues and be able to analyse and point out where issues lie.
- Expected to make recommendations on required system changes/enhancements as per user requests.
- Produce technical specifications based on functional design specifications for customized solutions in Dynamics AX.
- Liaise with Infrastructure Team for any Infrastructure related issues or requirements surrounding Windows environment.
- Liaise with external suppliers to escalate issues.
- Enhance minor customized solutions using X++ for Dynamics AX 2009.
- Liaise with other Development Teams to workout Integration Issues.
- Create User Manual/Documentation
Skills and Experience
Relevant Skills/Characteristics
- A good communicator, able to transfer information into a technical requirement
- Good attention to detail
- Tech driven, willing to learn and not afraid to ask questions
- Team player
Required Experience/Knowledge:
Essential
- At least 5 years’ experience is SL, PL, and GL modules on AX2009
- Technical Understanding of AX 2009 Architecture
- Requirements Gathering
- Have a good technical/architectural overview of Client Server Application
- Proficiency with Microsoft Dynamics AX2009 workflow, security and AIF development techniques are desired
- A background or knowledge of IBM iSeries
- Good English Verbal and written communication skills
Desirable
- Experience in working on customized Integration Functions between AX and other system.
- 5-8 years post qualification experience, ideally in Finance Systems
- Knowledge of X++in AX 2009
- Been involved in a full AX Implementation
What we offer
As well as a lively, multicultural working environment and continuous training to help you reach your full potential, our benefits also include:
- Riverside offices in the City of London with great transport links
- Free Gym and Swimming Pool on site
- Digital GP service and free Eye Tests (for VDU use)
- Pension, Life Assurance etc.
Relevant Skills/Characteristics
- A good communicator, able to transfer information into a technical requirement
- Good attention to detail
- Tech driven, willing to learn and not afraid to ask questions
- Team player
-
Required Experience/Knowledge:
Essential
- At least 5 years’ experience is SL, PL, and GL modules on AX2009
- Technical Understanding of AX 2009 Architecture
- Requirements Gathering
- Have a good technical/architectural overview of Client Server Application
- Proficiency with Microsoft Dynamics AX2009 workflow, security and AIF development techniques are desired
- A background or knowledge of IBM iSeries
- Good English Verbal and written communication skills
-
Desirable
- Experience in working on customized Integration Functions between AX and other system.
- 5-8 years post qualification experience, ideally in Finance Systems
- Knowledge of X++in AX 2009
- Been involved in a full AX Implementation
- Basic SQL skills
-
What we offer
As well as a lively, multicultural working environment and continuous training to help you reach your full potential, our benefits also include:
- Riverside offices in the City of London with great transport links
- Free Gym and Swimming Pool on site
- Digital GP service and free Eye Tests (for VDU use)
- Pension, Life Assurance etc.