Inbound Operations Agent

Job Ref

IB 0109

Department

UK/IE Operations

Location

London

Type of Employment

Permanent

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Job description

Inbound Tour Guide Operations– Japanese Speaker

Miki Travel are looking for individuals who are passionate about the travel industry and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We bring incoming tour groups from Japan to Europe, more recently expanding into incoming tours from Asia to Europe, as well as providing wholesale hotel accommodation and related online products.

 

About the Department

UK/Ireland Operations supports the coordination of group tours, on general tour service arrangements for entire regions, providing a first class customer experience to clients visiting the UK and Ireland. This includes promoting extra products to enhance incoming business, for example; restaurants, guided tours and coach trips.

 

Job Purpose

To ensure all Tour Guides and Interpreter bookings are correct and in line with the tour itinerary and are in place before arrival. To deliver a high level of customer service.

 

Main Responsibilities

  • Liaising with external suppliers such as Tour Guides and Interpreters, prior to group arrivals to ensure everything is correct prior to arrival.
  • Once the group has arrived, make adjustments to itineraries where necessary and ensure that client and /or supplier is informed of any changes.
  • Work together with other Inbound colleagues to provide support as required, especially during the high season when we have most of our trips booked.

 

Skills and Experience

Relevant Skills/Characteristics

  • Ability to work efficiently in a fast paced, multicultural environment.

Proven experience of managing a high volume of work

  • Professional and efficient telephone manner
  • Excellent organisational skills
  • Proactive problem solving
  • Experienced in working to deadlines

 

Required Experience/Knowledge:

 

Essential

  • Fluent in English and Japanese language.
  • Good geographical knowledge of UK and Ireland
  • Excellent spoken and written communication skills in English
  • Ability to prioritise workload

 

Desirable

  • Quick learner and team player
  • Sound knowledge of MS Office
  • Work experience within the travel industry
  • Chinese or Korean language skills would be an advantage

 

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday). 

 

 

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